How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

What is your return policy?

Please check our return/refund/exchange policy here.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

DEFINE YOUR STRENGTH

Frequently Asked Questions

Use this page for quick answers about getting started, learning inside SigmaFit, choosing training or nutrition resources, wellness boundaries, and customer support.

Getting Started

Where should I start?

Begin with Start Here. Learn the fundamentals first, then choose the Performance, Nutrition, or Health & Wellness path that matches what you are trying to do.

What is the SigmaFit Education Hub?

The SigmaFit Education Hub is the public learning front door. It helps you understand the why behind training, nutrition, recovery, progress, and wellness before you choose a program, plan, or product.

SigmaFit App & Member Learning

Where is the full member learning experience?

The deeper SigmaFit learning experience lives inside the member app, where education can connect with workouts, nutrition tools, progress tracking, and support. If you need help with access, use Contact & Support.

Do I need to buy something to use public education?

No. Public education is intended to help you understand SigmaFit and choose the right next step. Member-only learning and personalized tools may require eligible member access.

Performance

How do I choose a training program?

Start with SigmaFit Performance to understand how the training system works, then explore the current Performance Programs.

Does SigmaFit training education diagnose injuries?

No. SigmaFit Performance education supports training decisions, exercise technique, modifications, recovery, and progression. It does not diagnose injuries or replace medical care.

Nutrition

Where do I learn about SigmaFit Nutrition?

Start with SigmaFit Nutrition. From there you can learn the foundations, use the Meal Engine, or explore current Nutrition Meal Plans.

Is SigmaFit nutrition content medical nutrition therapy?

No. Public SigmaFit nutrition content is educational and fitness-focused. Medical conditions, medication-related nutrition questions, and individualized clinical treatment decisions belong with an appropriately qualified healthcare professional.

Health & Wellness

What belongs in Health & Wellness?

SigmaFit Health & Wellness begins with non-clinical education around recovery, sleep, stress, hydration, supplement literacy, and everyday wellness decisions.

When should I use a provider-reviewed pathway?

Questions involving symptoms, health history, medications, labs, diagnoses, or treatment decisions should move to an appropriately licensed or qualified professional. SigmaFit store support does not diagnose or prescribe.

Is SigmaFit an emergency service?

No. SigmaFit does not provide emergency care. If you believe you are experiencing a medical emergency, use local emergency services.

Orders & Support

Where do I get help with an order, product, billing, or access issue?

Use Contact & Support and include your name, order number if available, and a short description of the issue.

Where can I review the return policy?

See the store Refund Policy for current terms.

Still not sure? Start with Start Here or contact support. SigmaFit will route education, commerce, coaching, and provider-reviewed questions to the appropriate path.